Delivery and Returns

Order cancellation

All orders can be cancelled within 12 hours after the order has been placed. Once these 12 hours have passed, the delivery process will start and no refunds can be made.

Delivery

Upon placing your order, please allow up to 3 business days to have your order processed. Our fulfilment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible.

In order to bring you the best prices our warehouses are located around the world. For domestic orders in the United States, (unless otherwise stated on the product page) delivery will normally take 3 to 13 days for international orders please allow 2 - 3 weeks for delivery after your order has been processed.

Returns 

  • If you aren't satisfied with your purchase all items can be returned for a full refund within 30 days of receiving the item. (You will be liable for the shipping costs).
  • Items must be returned unused, in pristine condition and in the original packaging. 
  • If the item is faulty or damaged then please provide us with images of the fault so that we may improve our service to you. 

However, we can't process a refund in case:

  • Your order did not arrive due to any cause controlled by the customer (for example if you indicated the wrong address for the delivery).
  • Your order did not arrive due to any cause beyond our control (e.g. a natural disaster).

How to return:

Please contact us at contact@deter-net.com for returns and exchanges.